Shopping FAQ

   COVID 19 SAFETY PRACTICES IN EFFECT

  • If you have any cold or flu like symptoms, please do not enter these premises.
  • You must wear a mask or face shield as mandated by Provincial order.
  • We are limiting the number of customers that can be in the store at the same time.
  • You must use proper social distancing while in the store. This is 2 metres apart.
  • Any failure to follow the above or the requests from the staff you will be asked to leave the premises.

Processing

Purchases will be processed and shipped within 2 business days, excluding Sundays and holidays.

Shipping

We offer free shipping within Canada

PLEASE NOTE: we are unable to offer free shipping to PO boxes, please contact us directly.

Any orders returned to MacDermott’s due to failed delivery/pick up attempts will be subject to subsequent shipping charges.

Gift wrapping is not available for international orders due to custom’s regulations.

Duties

Import duties and taxes are the responsibility of the customer and are not included in the item price.

Returns

Products being returned must be unworn, clean, scentless and undamaged. MacDermott’s reserves the right to refuse returns of any product not found to be in re-salable condition. The return process must be initiated within 30 days of the purchase date. MacDermott’s does not cover the cost of return shipping.

Contact

Please do not hesitate to contact us should you have any questions or concerns, phone 250-868-2925 or email.